Easy Return Process

If you receive a damaged parcel or encounter any issues with your order, simply reach out to us through our "Contact Us" page on the website. Our friendly customer support team will guide you through the return process.

Timely Resolution

We understand the importance of resolving your concerns promptly. Our dedicated team will work diligently to process your complaint within 1-4 business days. During this time, we will keep you informed about the progress of your request.

Eligibility for Returns

To be eligible for a return or exchange, the item must be unused, in its original packaging, and accompanied by the purchase receipt or order confirmation. Please note that certain items, such as perishables and hygiene products, are non-returnable for safety and hygiene reasons.

How to Initiate a Return

1. Visit our "Contact Us" page on the website.
2. Provide the necessary details, including your order number and a brief description of the issue.
3. Optionally, attach images of the damaged parcel for faster resolution.

Refund or Exchange Options

Upon approval of your return, we offer two resolution options:

• Exchange: We will replace the damaged item with a new one, ensuring you receive a perfect product.
• Refund: If an exchange is not feasible or preferred, we will issue a refund to your original payment method.

Change of Mind Returns

Changed your mind about a purchase? While we do our best to assist you, return shipping costs and pickup expenses, if applicable, will be borne by the customer. Please contact us for case-by-case assistance.

Customer First Approach

At Shopeco.pk, customer satisfaction is our top priority. We value your feedback and continuously strive to improve our services based on your suggestions.

Should you have any questions or require assistance, our customer support team is here to help.

We thank you for choosing Shopeco.pk and look forward to serving you again!

Best regards,

The Shopeco.pk Team